CMA CGM makes improvements to eBusiness platform

Container shipping giant CMA CGM has added a range of new features to its eBusiness platform, with the aim of improving the end user experience when it comes to online management of shipment bookings.

Among the new additions is the capability to receive instant online quotes for specific commodities on standard or refrigerated containers. To do this, the company has simplified management of ‘multi-partner’ accounts within its My Prices portal, and added the possibility to search for associated accounts (NAC).

This service is currently only available for CMA CGM shipments, but will be extended to ANL, APL and CNC routes shortly, the company notes.

The CMA CGM Shipment Dashboard has also been improved to add expanded viewing options, allowing the user to have two different views in their transport list: one view per transport and one per container. The new container view provides direct access to the container estimated arrival date and its last known position.

For its Click & Book webpage, the company has added the ability to create and use booking templates, to eliminate the need to re-enter data from a previous booking. The user can also upload documents, such as bank guarantees or dangerous goods declarations, alongside the template that will be sent directly with the booking to the agent.

Other online improvements include a new feature for delegating signatures to approved partners when creating a Paperless B/L, and the introduction of a carbon footprint calculation display when searching for a route or requesting a quote.

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Rob O'Dwyer

Rob is Chief Network Officer and one of the founders of Smart Maritime Network. He also serves as Chairman of the Smart Maritime Council. Rob has worked in the maritime technology sector since 2005, managing editorial for a range of leading publications in the transport and logistics sector. Get in touch by email by clicking here, or on LinkedIn by clicking here.

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