GCT New York completes TOS upgrade with remote assistance

Global Container Terminals (GCT) New York has gone live with a new terminal operating system (TOS), completing the implementation of the new Navis N4 software using remote support due to ongoing travel restrictions for technical staff.

“GCT is committed to modernisation and investment in technology, people and processes across our terminals to enhance fluidity, visibility, safety and service,” said Erik Ward, Chief Information Officer, GCT Global Container Terminals.

“The deployment to N4 not only ensures that our teams have the right tools to manage day-to-day operations and customer service, but also equips us with new, innovative features for our customers and better prepares us to execute future strategic initiatives.”

A full-service container and general cargo facility in the New York harbour, GCT New York is located on 187 acres on Staten Island. Despite the uncertain market conditions as a result of COVID-19, GCT decided to push forward with its implementation project to provide better visibility of terminal operations and improve productivity levels, which required certain project elements to be moved online.

“During these uncertain times, it is imperative that we are able to offer options for terminals to go forward with their business plans so they can continue to provide top-notch service to their customers,” said Chuck Schneider, Chief Customer Officer, Navis.

“At the start of the outbreak, the Navis team was able to quickly alter our go-live strategy, and have since successfully completed several N4 go-lives 100% remotely. By upgrading to N4, GCT now has the structure in place to adapt quickly to changing expectations and market conditions and the flexibility to implement new strategies and models as a result.”

“At the end of the day, having a flexible solution that allows you to pull different levers to meet your current needs can make all the difference and we look forward to helping other terminals map their plans forward.”

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Rob O'Dwyer

Rob is Chief Network Officer and one of the founders of Smart Maritime Network. He also serves as Chairman of the Smart Maritime Council. Rob has worked in the maritime technology sector since 2005, managing editorial for a range of leading publications in the transport and logistics sector. Get in touch by email by clicking here, or on LinkedIn by clicking here.

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