Samskip has launched a new digital customer portal to allow customers to more easily leverage its integrated multimodal network and manage shipments moving via shortsea, rail, inland waterway, and road haulage services.
The mySamskip portal will provide digital support for customers who do not have or do not want to have an EDI (Electronic Data Interchange) integration as part of their business processes and continue to favour e-mail, the company says.
“With mySamskip, the multimodal client accesses a comprehensive platform, covering everything from online booking and instant confirmation, to order editing, user-friendly formats to upload declaration documents, real-time service updates and invoicing,” adds Sebastian Cornea, who headed up the Samskip IT initiative.
“As an account administrator, the client can also set or restrict user rights for different parts of its organisation and third parties.”
Users can access up to date information on cargo status, vessel times and equipment availability, with a live chat function providing support.
A limited pilot version of mySamskip was previously fast-tracked for Samskip’s shortsea container shipping customers using UK-North Continent services to support post-Brexit customs clearance operations and other documentation needs at the beginning of 2021.