North P&I introduces app for digital claim evidence collection

North P&I has introduced a new mobile app for collecting evidence on incidents, with the aim of improving reporting speed and consistency in future claims.

‘The MRCE Handbook’ app uses standardised formats to enter information on mobile phones and tablets and was developed by North’s in-house Loss Prevention Team using methodologies established in The Mariner’s Role in Collecting Evidence Handbook.

Published by North, the source Handbook outlines the most commonly occurring incidents and accidents on board ship, with evidence collection checklists for each.

“Evidence that is gathered and preserved at the time of the incident is invaluable to the resolution of claims and disputes,” said Colin Gillespie, Director (Loss Prevention), North.

“Using digital tools to streamline its collection helps with speed and accuracy, making it more likely that a comprehensive and objective record of events is established. Timely collection reinforces the value of evidence, both for pursuing and defending claims.”

Compatible with iOS and Android, the app is free to access for all North entered Members and Correspondents. It offers guidance on best practice in evidence-gathering methods and covers incidents such as those involving people or cargo, those caused by vessels (including pollution), and those relating to H&M claims or commercial disputes.

Users can generate a checklist based on the type of incident and available evidence, and upload information on each checklist item (online and offline) to generate a standardised report to share with the shipowner or manager. Users can also save incomplete checklists and return to them later to finish the job.

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Rob O'Dwyer

Rob is Chief Network Officer and one of the founders of Smart Maritime Network. He also serves as Chairman of the Smart Maritime Council. Rob has worked in the maritime technology sector since 2005, managing editorial for a range of leading publications in the transport and logistics sector. Get in touch by email by clicking here, or on LinkedIn by clicking here.

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