Remote satcom service installations increased more than 350% in 2024 compared to 2023, according to data reported by service provider Marlink.
More than 900 remote installations were completed by the company by the end of 2024, compared to just over 200 in 2023.
The data showed that customer installations increased significantly during the year, while on-site system integrations carried out by Marlink and its field service partners remained relatively flat.
The company suggests that this trend may have been fuelled by the simplified installation requirements for low earth orbit (LEO) systems in particular, as well as the reduced cost involved when removing the need for personnel to travel to install equipment.
Marlink has now formed a dedicated field remote support team to provide the tools and guidance needed to help crews before, during and after the installation. This requirement has been accelerated by the rise in remote installations in recent years, particularly during the Covid-19 pandemic when service personnel were unable to attend vessels and were obliged to support the process remotely.
“Shipowners are increasingly demanding managed services that enable digital possibilities across all areas of the business,” said Tore Morten Olsen, President, Maritime, Marlink.
“The ability to support this process remotely enables us to complete more installations for more customers at the same level of quality and create possibilities for the ship and its crew.”
