Project to digitalise port counter services in Singapore set to begin

Port management software firm Innovez One is set to launch its new Counter Service Digital Platform to help automate last-mile delivery of launch operations at Marina South Pier (MCP) and West Coast Pier (WCP) in Singapore, introducing a contactless counter services application to replace a range of current manual operations.

The project is one of 11 Joint Industry Projects recently chosen by the Maritime Port Authority (MPA) as part of the Smart Port Challenge 2020, and is being conducted in collaboration with companies including GAC Group, Bernhard Schulte, HHH Marine Launch, DM Sea Logistics (part of DM Group Services), and KanLian Ferry.

The trial will first be conducted in West Coast Pier (WCP) before being extended into Marina South Pier (MCP) at a later date, Innovez One says.

Currently, counter services at MCP and WCP link calling ships with essential services such as shipping agents, crew change, ship supplies and chandlery, ship inspections, and bunker surveyors. Hundreds of transactions are managed every day, the majority of which are still manual.

The Counter Service Digital Platform will aim to digitalise a number of these core services to improve efficiency, including passenger management and loose cargo management. An open API will be made available for data exchange and transactions with any relevant systems, to ensure interoperability.

“The launch and implementation of the Counter Service Digital Platform is a significant step in using digital solutions to tackle manual, traditional processes. By automating and digitising the operations at MCP and WCP, we will be able to unlock tremendous productivity and efficiency gains, enhancing value and reducing the costs of operating the piers,” said David Yeo, group CEO and founder of Innovez One.

“Many ports around the world continue to rely on manual, paper-based processes or Excel spreadsheets and are missing out on the opportunities of digitalisation. As one of the world’s leading maritime hubs, the MPA is demonstrating what can be achieved in embracing innovation that can drive efficiencies, sustainability, and improved commercial success.”

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Rob O'Dwyer

Rob is Chief Network Officer and one of the founders of Smart Maritime Network. He also serves as Chairman of the Smart Maritime Council. Rob has worked in the maritime technology sector since 2005, managing editorial for a range of leading publications in the transport and logistics sector. Get in touch by email by clicking here, or on LinkedIn by clicking here.

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