‘K’ Line begins operational use of ChatGPT

Japanese shipping company ‘K’ Line reports that it has begun using a new ChatGPT-based support system for information sharing across its offices.

The AIplicity Chat API, provided by Japan Business Systems, delivers AI chat capabilities based on the Azure OpenAI Service offered by Microsoft, running on its Azure cloud. The system is powered by ChatGPT’s underlying technology.

‘K’ Line says that it has been studying various methods to use ChatGPT to support its operations and has decided to introduce this service for a range of reasons, including the streamlining of employee operations, and encouraging the utilisation of new technologies among its staff.

To prevent data leaks, AIplicity Chat is configured not to make secondary use of the information entered into the system, storing the data exchanged within an internal network of offices in Japan on Azure.

‘K’ Line says it has prepared guidelines for the use of generative AI among employees and made them accessible across the company so that users are aware of the risks involved in inputting and using data from AI systems.

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Rob O'Dwyer

Rob is Chief Network Officer and one of the founders of Smart Maritime Network. He also serves as Chairman of the Smart Maritime Council. Rob has worked in the maritime technology sector since 2005, managing editorial for a range of leading publications in the transport and logistics sector. Get in touch by email by clicking here, or on LinkedIn by clicking here.

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