Hapag-Lloyd has reached an agreement with Inmarsat Maritime to deploy NexusWave across its global fleet, following successful onboard trials of the fully managed bonded connectivity service.
An Inmarsat customer for almost 25 years, the company began evaluating NexusWave in 2024 as part of its broader digitalisation roadmap and Strategy 2030 ambitions, with the aim of finding a future-proof connectivity platform capable of supporting increasingly data-driven operations, improved crew welfare and integration of business-critical applications across its fleet.
During the trial phase, the container carrier collected direct crew feedback on the capabilities of the service and evaluated its impact on operational continuity, application performance, cybersecurity resilience and its ability to support the evolving digital ecosystem of the company at sea.
NexusWave bonds Ka-band, low-Earth orbit (LEO), LTE and L-band networks, offering unlimited data, remote IT management, and performance monitoring across the fleet.
The agreement also includes Premium Care Programme support from Inmarsat, providing technical assistance and access to maintenance and warranty services across more than 80 ports worldwide.
“NexusWave provides us with a secure, resilient and scalable platform that supports our long-term digitalisation ambitions while improving the onboard experience for our crews,” said Donya Amer, CIO, CHRO, Hapag-Lloyd.
“The fully managed approach allows our teams to remain focused on delivering value to our customers while leveraging advanced technologies and data more effectively across the business.”
