ABB adds entry level remote support option

ABB has added a new basic level remote support option to its ABB Ability Collaborative Operations service, to assist shipping companies in maintaining onboard systems when on-site visits are restricted.

The digital remote support infrastructure provides remote diagnostics of shipboard equipment using sensor-driven onboard monitoring software, integrated with fleetwide analytics ashore. This allows ABB experts to monitor systems, coordinate equipment diagnostics and offer maintenance services from eight Collaborative Operations Centres around the globe.

Approximately 1,000 ships are already using the full Collaborative Operations service, but ABB says it is extending basic remote support capabilities to a wider range of customers in response to growing requests for shore based access to vessel systems.

“We are taking all possible steps to help our customers through this challenging period. Providing 24/7 care to ships sailing around the world with onboard and remote services is an integral part of our ‘Electric. Digital. Connected.’ approach,” said Juha Koskela, Managing Director, ABB Marine & Ports.

“We are committed to assisting vessels globally, while putting the health and well-being of our employees, customers and partners first.”

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Rob O'Dwyer

Rob is Chief Network Officer and one of the founders of Smart Maritime Network. He also serves as Chairman of the Smart Maritime Council. Rob has worked in the maritime technology sector since 2005, managing editorial for a range of leading publications in the transport and logistics sector. Get in touch by email by clicking here, or on LinkedIn by clicking here.

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