APM Terminals reports that it completed the roll-out of its digital Track & Trace container tracking platform at two terminals in India and another in Peru during March 2021, with the technology system now in place at 65% of the company’s fully controlled terminals across the globe.
APM Terminals Mumbai (GTI) and APM Terminals Pipavav in India, as well as APM Terminals Callao in Peru, implemented the platform last month, with the container tracking tool now accessible via the terminals’ homepages in both English and their local language.
The global Track & Trace platform provides live vessel schedules, real-time tracking of import and export containers and the option to save import containers to a personal Container Watchlist for monitoring.
Customers can review their Container Watchlist and identify any actions that need to be taken, removing the need to enter container numbers each time they need to re-check a container’s status. Filters are also available for further sorting, for example to only show containers that are ‘ready for collection’, or to show containers with holds at the top of the Watchlist.
From the terminal standpoint, using one global software system means that each facility will automatically benefit from global upgrades as they happen, such as a recently launched Email Container Notification function that allows customers to set emails to arrive once or twice per day, providing them with a snapshot of the status of the import containers in their Container Watchlist.
A single APM account log-in currently provides access to all Track & Trace functionality, as well as other digital services such as Terminal Alerts via email or SMS. This free account will eventually replace individual log-ins currently required for actions like ordering additional services and truck appointment systems.
“This is part of the company’s strategy to offer customers all digital services via a single, user-friendly platform and with just a single log-in,” explains David Francis, Head of Digital Products at APM Terminals.
“This will clearly remove complexity for customers who currently have to switch between multiple systems to conduct business with a terminal.”
For most terminals using APM Terminals’ global Track & Trace platform, data from their Terminal Operating Systems can also be provided to customers through APIs (application programming interface), to integrate real-time data directly into transport management systems.
Looking forward, APM Terminals says it is on track to roll-out Track & Trace to more than 90% of its fully owned terminals by the end of 2021.