Hapag-Lloyd partners with NYSHEX on digital contract management

Hapag-Lloyd has partnered with digital contracting platform NYSHEX to improve the performance of its Quality Freight Product (QFP) contracts, adding automated performance reporting and exception management to the carrier’s portfolio of digital tools.

The system will bring together multiple data systems to provide a consolidated view of Hapag-Lloyd’s QFP contract performance, providing accurate reporting on two-way enforceable contracts and allowing for near real-time visibility and daily monitoring of the degree to which the individual contract parties are living up to their respective commitments.

After an initial pilot, the system is now being rolled out to all Hapag-Lloyd QFP customers globally, which will allow them to drill down through the user interface to see how contracts perform at multiple levels, ranging from lane level to booking details.

“Hapag-Lloyd’s Quality Freight Product (QFP) is a guaranteed fulfilment contract specifically tailored to our customers’ needs, and we will now be able to enhance the customer experience thanks to this partnership with NYSHEX,” said Henrik Schilling, Managing Director – Global Commercial Development, Hapag-Lloyd.

“The solution provided by NYSHEX combines technology, data and analytics in a way that will help us and our customers to better monitor contract performance and to resolve any issues that may arise. We are excited about this partnership.”

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Rob O'Dwyer

Rob is Chief Network Officer and one of the founders of Smart Maritime Network. He also serves as Chairman of the Smart Maritime Council. Rob has worked in the maritime technology sector since 2005, managing editorial for a range of leading publications in the transport and logistics sector. Get in touch by email by clicking here, or on LinkedIn by clicking here.

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