Kongsberg has announced that it has opened up its Remote Services system to make it available to existing customers of its Vessel Insight maritime data platform.
Kongsberg Remote Services allows Kongsberg-certified engineers to connect to an installation – such as a vessel – upon request and provide remote support, most useful when service engineers cannot inspect vessels physically.
As restrictions on global travel tighten, Kongsberg has moved to ensure that more customers can access this alternative support method, opening the service up to connected automation, navigation and bridge systems that have implemented its Vessel Insight set-up.
“Customers who are using Vessel Insight will from now on be automatically enabled for Kongsberg’s Remote Services,” said Vigleik Takle, SVP Kongsberg Digital.
“That means expert assistance is available by agreement, and the experts will have a complete status overview of the situation on the Kongsberg systems on board the vessel from secure Kongsberg premises. That is of immediate value in the situation we are in, but also a major benefit for Vessel Insight users in the long term.”
The remote support can be used to provide operational guidance, configuration, diagnosis and troubleshooting, and can help to optimise maintenance processes even without travel restrictions by decreasing the time required for fault finding and reducing downtime for locations where service engineer access is difficult.