Brasil Terminal Portuário (BTP), the largest terminal in South America, has completed the implementation of a new OPUS Terminal system from CyberLogitec following a remote roll-out programme carried out over the course of 18 months.
“We chose OPUS Terminal since the system is based on best practices around the world and we believe that the system is advanced and stable enough to support us to provide efficient terminal operation and high-quality service,” said Marcio Guiot, Chief Operating Officer at BTP.
BTP, a joint venture between APM Terminals and TIL (Terminal Investment Limited), managed to complete the implementation without a single physical visit by the OPUS project team to the terminal during the project period, a situation necessitated by ongoing pandemic restrictions.
The travel disruption resulting from COVID-19 was the single biggest challenge the project team had to face, the companies note, and all parties are delighted that the project was able to be completed successfully through remote collaboration.
“To achieve a successful remote implementation for the first time, we completed rigorous preliminary planning and preparations, and the establishment of new processes and development,” said Jeong Min Son, Head of the Port Department at CyberLogitec.
“To mitigate the risk of a remote implementation and customer uncertainty, testing was carried out repeatedly. The process and result have been open and transparent to the customer as part of customer communications. Consequentially, we’ve made the successful implementation and reduced the project stabilisation period as well.”