Korean Register (KR) has updated its technical software platform, SeaTrust Software Hub, to introduce new artificial intelligence (AI) capabilities.
The platform provides an interface for KR’s technical software and enables users to manage workflows, including tool downloads, inquiries, and feedback, within a single environment.
The new AI-driven feedback processing system will analyse user inquiries and automatically direct them to the appropriate team to improve efficiency. The AI was developed using relevant technical resources, including engineering documentation, manuals, and historical records, to generate context-aware responses.
“This upgrade significantly improves accessibility and user experience while enabling us to respond more quickly to customer feedback,” said Kim Dae Heon, Executive Vice President of KR.
“By strengthening the connection between user input and our technology development and services, SeaTrust Software Hub will evolve beyond a software platform into a digital knowledge centre where operational experience and technical expertise are systematically accumulated and shared.”
The platform also includes web-based applications, such as a route-specific reduction factor calculator used by container shipping operators. As inquiry data continues to accumulate, the AI system is expected to further improve.
