Samskip Logistics has gone live with a new digital global forwarding customer portal, allowing users to make freight bookings online and access track and trace information for all of their entered shipments.
The new mySamskipLogistics system may be particularly useful for reefer and other specialised cargo shippers, the company says, with these customers contributing around three quarters of its volumes.
The portal went live across all Samskip Logistics offices worldwide in the first week of November and will offer up to date details covering shipment status, references and comments, together with documents and invoices.
“Logistics is a 24/7 business where customers are entitled to expect up to date information on shipment status at all times,” said Martijn Tasma, Samskip Logistics Director Global Forwarding.
“mySamskipLogistics makes the gains of digitalisation available to shippers not previously able to secure them, in fast-paced segments such as seafood, meat, fruit and vegetables. We developed the solution after listening to clients; the message came back loud and clear that specialised shippers also want these benefits.”
The portal is linked to the INTTRA Open Trade Platform, so that vessel departures by INTTRA carriers are automatically captured. Future initiatives include plans for shippers to be able to access analytics and reporting functions, while freight status information could include connectivity to cold storage warehouses.